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RETURNS & SHIPPING 

RETURNS & SHIPPING


 We want you to love what you've ordered! You can return or exchange any product(s) for any reason up to 3 months after your purchase. Please email us at returns@kaylaskurlz.com with your order number(s) and what you would like to return or exchange. We will be happy to assist you with this process!RETURNS:If the package is completely unopened and your order falls within our 3-month return policy, you may "return to sender" using the sender address listed on the shipping label, or this address: 

 Kaylas Kurlz, LLCATTN: Kaylas Kurlz Receiving 

PO Box 5973

Gulf Shores, AL 36547

 As soon as we receive the package we will be in touch regarding your refund. Please know that we will refund the price of the product, but are unable to refund your shipping costs.If the package has been opened and/or the products have been used, no worries at all! We can still help you with this :) Please reach out to us for next steps. Every situation is unique, but typically, next steps would include sending you a return label and issuing a refund once we receive your package. 


 EXCHANGES:If you purchased something your skin didn't love, but you want to continue using our line, we are more than happy to help you find a product that might be better suited for your skin type. Please don't hesitate to contact us and ask for recommendations! :) 

We can send you complimentary samples of recommended products, see how your skin responds, and move forward from there.

Domestic Shipping

We offer free shipping on all Sample Kits, worldwide :

)USPS Standard Flat Rate $5.95- Orders typically arrive within 5-8 business days after the order is shipped.

USPS Priority $11.95- Orders arrive within 3-4 business days after the order is shipped.USPS Express $21.95- 

Orders arrive within 2 business days after the order is shipped.

UPS Ground- Pricing is calculated by approximate weight of the package; delivery time is typically within 5 business days after the order is shipped.

UPS Three-Day Select- Pricing is calculated by approximate weight of the package; delivery time is typically within 3 business days after the order is shipped. 


 **PLEASE NOTE: There are an additional 1-3 business days for processing in our warehouses. For example: if you purchased the Standard Flat Rate of $5.95 you order would take 1-3 business days to process in the warehouse and then arrive to you within 5-8 business days thereafter. Processing time is expedited for USPS Priority, USPS Express, and UPS Three-Day Select.Shipping Locations:We ship products from warehouses from Alabama. Our warehouses operates during normal working business hours, they are not operational during weekends or holidays.    

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